Frequently Asked Questions
Where is NÜWA located?
For the seeking refinement in every aspect of their stay, a 6-star luxury experience awaits at NÜWA in City of Dreams Manila, a sprawling and leading gaming and entertainment destination that is also renowned for its amazing spectrum of contemporary restaurants and bars that are among the finest in the city. It is located in Manila’s rising Entertainment City and is strategically positioned in close proximity to Ninoy Aquino International Airport, SM Mall of Asia, SMX Convention Center and other landmarks in the city.
How do I get to NÜWA from Ninoy Aquino International Airport?
Driving directions from Ninoy Aquino International Airport Terminal 1
- Take NAIA Road from Ninoy Aquino International Airport, heading west
- Past Roxas Boulevard, enter Seaside Drive and turn right on Diosdado Macapagal Boulevard
- Turn right on Asean Avenue
Driving directions from Ninoy Aquino International Airport Terminal 2
- Head north on Arrivals toward Parking Exit Road
- Continue onto NAIA Road
- Past Roxas Boulevard, enter Seaside Drive and turn right on Diosdado Macapagal Boulevard
- Turn right on Asean Avenue
Driving directions from Ninoy Aquino International Airport Terminal 3
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Head southeast on Terminal 3 Arrivals Area toward Terminal 3 Exit Ramp
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Slight left toward Andrews Avenue
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Continue onto Andrews Avenue
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At the roundabout, take the third exit
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Continue onto Andrews Avenue
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Continue onto Airport Road
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Turn left on Roxas Boulevard
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Turn right on Seaside Drive
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Turn right on Diosdado Macapagal Boulevard
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Turn right on Asean Avenue
Shuttle Bus Services
What time is the check-in and check-out?
Check-in time is 3:00pm. Check-out time is 12:00 pm. Additional charges for late check-outs. All late check-out requests are subject to room availability. Should you require assistance, please call Reception or Guest Services.
Express Check-out service is available. Conditions apply.
How much is the charge for late check-out?
Please see late check-out charges below:
- 1200H-1500H: P1,000 per hour
- 500H-1800H: Half day charge
- 1800H and beyond: Full rate charge
Can I use a credit card to book a room?
NÜWA honors all major credit cards: American Express, JCB, China UnionPay, Diners Club, MasterCard and Visa.
Do you accept cheques?
Personal cheques are not accepted for payment in the hotel.
Do you have Wi-fi or Internet access?
Complimentary wireless broadband Internet service is offered throughout the hotel ensuring total connectivity twenty-four hours a day. High-speed wireless and wired broadband internet connections are also available in all rooms.
Is there a gym inside NÜWA?
Our state-of-the-art NÜWA Spa & Fitness is located at level one. It offers the latest range of cardiovascular and weight training equipment. These facilities are complimentary and open twenty-four hours and are manned by expert fitness trainers from 7:00 am to 10:00 pm. Please note that the minimum age requirement is 16 years. Gym shoes must be worn while using these facilities.
Is there a swimming pool?
Located on the level 1 podium, this facility offers not just invigorating dips in the swimming pool but ultimate elegance and relaxation with outdoor seating, a pool bar serving a wide selection of creative cocktails, grilled specialties and scrumptious snacks. The swimming pool is open from 7:00 am to 8:00 pm.
What are the restaurants inside NÜWA?
Created for you, our discerning traveler, NÜWA offers a wide range for restaurants and facilities like no other in Manila. The Tasting Room, our Michelin rated restaurant in Macau, is now located at the ground floor, and Crystal Dragon for “must try” regional Chinese cuisine, along with 20+ restaurants in whole City of Dreams Manila property.
Do you have a parking space or valet service?
Valet parking service and self-parking are available for hotel guests. For assistance, please contact Concierge.
Do you allow outside food deliveries?
Our Concierge will assist to facilitate food deliveries from outside vendors.
Is smoking allowed?
Smoking is permitted only in designated areas.
Do you allow pets?
Pets are not allowed in any area within City of Dreams Manila. Certified service dogs are exempt.
What other unique facilities to see in NÜWA?
If excitement is on your agenda, you are just steps away from Chaos, Manila’s ultimate expression of sophistication and style in a night club. Families and the young-at-heart should find their way to DreamPlay, a one-of-a-kind interactive animation adventure with our partner in fun, DreamWorks Studios ®
Do you offer spa services?
Ultimately luxurious, the NÜWA Spa offers the utmost massage experience in an inspiring, calming contemporary setting. A team of spa specialists offers a wide range of beauty and health therapies using the most premium natural products.
- Open 11:00 am – 12:00 am
- 24-hour in-room massage is available when pre-booked.
Massage, Hair and Beauty Services
NÜWA offers a selection of signature treatments, hair and beauty services and body massage. Premium beauty and hair care products used in NÜWA Spa may be purchased from the spa reception along with gift vouchers.
Can you help me book my airline tickets?
Reservation and confirmation of all international and domestic flights may be made at the Concierge Desk or by calling Guest Services.
Is there a foreign exchange service?
The hotel’s Reception Desk, located on the ground level, can assist with all major foreign currency exchange and billing inquiries. Should you have any inquiry, please call Guest Services.
Do you offer babysitting services?
Babysitting arrangements can be made by calling Guest Services. Please note that a minimum of 4-hour notice is required. Charges will apply.
Are there banks and ATM kiosks nearby?
Banco De Oro and Metrobank are located at Shops at the Boulevard on the Upper Ground level. Automatic teller machines are located throughout City of Dreams. For additional assistance, please call Guest Services.
Do you offer car rental and limousine services?
Chauffeur-driven limousines or self-drive vehicles can be arranged at the Concierge or by calling Guest Services.
Can I request for laundry, dry cleaning or pressing services?
Laundry bags and price lists are located in your wardrobe. All items that are picked up before 11:00 am shall be delivered back on the same day. All items are picked up after 11:00 am shall be delivered back the following day, by 10:00 am. Express Service is four hours until 6:00 pm. To arrange for the collection of your garments, please call Guest Services.
What is the dress code inside NÜWA?
Guests are requested to wear the proper attire when visiting any of the restaurants within City of Dreams Manila.
What are your safety, security and emergency procedures?
NÜWA is equipped with one of the most advanced safety and security facilities. We would still suggest however, that caution is exercised by utilizing your personal room safe to store cash and other valuables during your stay. When leaving the hotel, it is suggested that you do not take large amounts of cash with you.
For your safety, NÜWA’s security personnel conduct regular inspections of hotel floors. You should report any concern or suspicious behavior to the staff at Reception or any security personnel.
Our fire alert system is monitored twenty-four hours a day. For your safety, all rooms are equipped with smoke detectors, fire sprinklers, fire rated doors and emergency lighting. An
audio / advice system is located in each guestroom corridor. Further details are outlined in the Safety and Security section of this directory.
In the event of a possible fire, when the fire alarm is activated, kindly vacate immediately to the nearest fire exit and follow instructions given by the hotel staff / Fire Warden while going to the assembly points.
For Basic Safety Precautions, please refer to the emergency exit floor plan at your room entrance and familiarize yourself with the location of the nearest fire exits.
In the event of an emergency, please dial Emergency Hotline 7000.
Should you require medical attention or emergency services, please dial the Emergency Hotline 7117.
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